(DFW AIRPORT, Texas – June 13, 2019) – Customers at Dallas Fort Worth International Airport (DFW) will have more information to make their travel plans seamless with the introduction of TSA Security wait times on the DFW Mobile App. The new feature displays real time wait time data for all the Airport’s 15* checkpoints. DFW is one of the first airports to display wait time information for specific lanes at each checkpoint on multiple digital touchpoints.
“DFW customers expect the best when they travel through our airport, and the more information we can provide, the better equipped the customers are to make the decisions that are most important to them,” said Ken Buchanan, DFW’s executive vice president of revenue management and customer experience. “TSA Wait Times were well-received when we introduce them in the terminals, and the app helps us get that same information to more customers before they ever arrive at DFW.”
The real time wait technology is developed by Xovis and the mobile app implementation by M2mobi. The technology utilizes sensors installed at each terminal checkpoint and surrounding areas to measure passenger wait time. The sensors track the heat and movement of a person to tell how many people are in line, which direction they are moving and at what speed, which translates into approximate wait times. The data refreshes every minute to provide real-time updates for customers.
This information is fed into the app and displayed in multiple layers for each checkpoint. Customers can select General, TSA Precheck or Priority lanes to view specific wait times for each terminal.
DFW introduced TSA Security wait times in December 2018 with large, digital displays in the terminals. The digital displays indicate the time anticipated for a customer to enter the queue and clear the initial identification inspection. The terminal displays also show information for other checkpoints in the same terminal, helping customers determine whether they want to make a short walk or remain in the queue.
TSA Security wait times will also be available on the website later this summer.
The award-winning DFW Mobile App first launched in 2013 and has received over 400,000 downloads, making it one of the top apps for airports around the world. The app is continually updated to improve the customer experience and provide more access to information and services, including:
Save time by ordering your next hot meal through the app. Users can skip the line, pick up their order and head to their gate. Meals are ready in less than 20 minutes.
With DFW’s large footprint, an excellent wayfinding experience is key in their journey. The app provides interactive maps with turn-by-turn directions, allowing the customer to discover more.
Customers can also prepay for airport parking from Terminal, Express and Remote and save up to 50% off.
Scan your passport information into the app and zoom through customs.
View flight information, departure time, gate information and opt to receive push notifications on your flight status.
*Note: This press release was originally issued with an error, which has been corrected. The number of TSA checkpoints was originally posted as "16," but is now correctly listed above as "15."
About Dallas Fort Worth International Airport:
Dallas Fort Worth International (DFW) Airport warmly welcomes more than 69 million customers along their journey every year, elevating DFW to a status as one of the most frequently visited superhub airports in the world. Customers can choose among 190 domestic and 63 international nonstop destinations worldwide. DFW is elevating the customer experience with modernized facilities and updated amenities. Centered between its owner cities of Dallas and Fort Worth, Texas, DFW Airport also serves as a major economic generator for the North Texas region, producing over $37 billion in economic impact each year by connecting people through business and leisure travel. In 2019, DFW Airport earned the prestigious Airport of the Year award from Air Transport World. For more information, visit the DFW website or download the DFW Mobile App for iOS and Android devices.